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Returns and Cancellations

We inspect all returned items when they arrive at our processing facility. If your return is a result of an error or defective product, we will refund the full cost of the merchandise and original shipping charges.

If you return an item that was opened or shows signs of wear, we will issue a partial refund minus the original shipping charges and return shipping fees. Products decrease in value over time. Therefore, a reduced refund will be issued for returns initiated over 30 days after delivery or received at our returns processing facility after 45 days*.

You can expect your refund within four weeks from the date you return your package. In most cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days).
All refunds are issued to the original method of payment. Once your return is processed we will send you an email with your refund details.

30 Day Commitment
If the order is received by the Returns Department within 30 days of shipment Response 1 Medical Alarm will keep the 1 month minimum and refund any remaining unused portion of the service charges.
Lost or Damaged Equipment
A Lost or Damaged Equipment fee of up to $350 will be charged for the R1 Home and R1 Mobile.
A Lost or Damaged Equipment fee of up to $50 will be charged for Fall Detection Pendant.
All equipment must be returned with both the charging base cradle and the handheld device or a lost equipment fee will apply.

Return Address:
Response 1 Medical Alarm
1001 NW 62ND STREET, SUITE 203
Ft Lauderdale, FL 33309.

Service can be cancelled by the customer and a pro-rated refund will be issued only after the system is returned to the Company.

A failure to return all equipment in satisfactory condition within 15 calendar days of cancellation will result in a charge of $359.40.

If you receive the system but do not activate it for any reason or if you cancel within the first 30 days, you are responsible for a $50 restocking fee.
(877) 411-4538